Help Center

How to change my email address?

Step 1: To begin this process, please navigate to your Personal Profile. This can be done by clicking the 'Manage Profile' from the Menu. On this  page click 'Personal Profile' tab.



Step 2: Click the first 'Manage' button.



Step 3: You will now be able to see your email address, and that can be edited:



Step 4: Before you click the 'Save' button at the bottom of this  page, please confirm your password by entering it in the Change Password section. Make sure you keep a record of this new password and email id in a safe place.

When you click 'Save', which is found at the bottom of the page, you will be automatically logged out.

We recommend that you exit the browser window.



Step 5: Please check your new email address for a verification email from <> with the following subject <Confirmation Instructions> Typically this email is sent immediately, however corporate firewalls or email may delay the passage of emails. If you don’t see this email in your inbox within 30 minutes please check your Spam folder.

This email will include a button “Verify Your Email address” and also a web link below this button. Click on this button and it will open the greenfence site in a new browser window in your default internet browser.  

IMPORTANT NOTE: If your default browser is not Google Chrome, we recommend that you copy the web link below the button and paste it into the web address bar in a new Chrome window. MS Internet Explorer is not a supported browser hence this precaution.



Step 6: That’s it

On the landing please enter your new password and you should be taken to your home page. That’s it. Be sure to keep your password and email in a secure place.


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