Help Center

Forgotten Password

You have the ability to reset your password on the login page. Click the ‘Reset’ button which is seen in the screen below.



This will take you a the following screen where you will be asked for a email address or a mobile number. Email address is recommended. Enter the necessary information and click ‘Reset Password’.

Note: The email address is the email address that was sent the invitation to join the platform. Please enter the full contents of the address; for example:



  • Sometimes the password reset may take longer amounts of time, but expect no more than 10 minutes.
  • If the reset doesn’t come through, please try two actions:
    • Using Google Chrome
    • Refreshing your page
  • If your password still fails to arrive at your inbox, please contact Live Support.
  • Please check your spam folder to see if it has arrived there.


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